Most frequently contacted
Member accommodation and private event facilities
Visit our member accommodation and event facilities page.
Your Member Services team are available for calls between 10am and 4pm, and we continually monitor emails within business working hours (Monday to Friday 9am to 5pm).
We aim to respond to all email enquiries within 3-5 working days and up to 10 working days during peak times (March-May and August)
You can also check our FAQs in the membership section, where you may be able to find an answer to your query.
Did you know you can renew online and update your personal details in your MyRCGP account?
Please contact us with any questions you may have about joining the RCGP, your current membership, membership certificates and login issues.
Telephone: 020 3188 7766
See the exams section of our website (MRCGP).
The examinations team are available for calls between 10am and 4pm, and continually monitor emails within business working hours (Monday to Friday 9am to 5pm).
You can also check our exam-specific FAQs in the exams section, where you may be able to find an answer to your query.
We appreciate and understand that trainees are currently working in very challenging circumstances, and your continued commitment and engagement during the pandemic are a credit to our profession and to your patients. The examinations team are also working under pressure at this time, and we ask you to bear this in mind when calling or emailing us.
Thank you for your continued patience and courtesy.
Telephone: 020 3188 7660
Effective feedback, both positive and negative is important to us, as it helps make important decisions about the products and services we provide.
Use our online form to give us feedback.
Royal College of General Practitioners
30 Euston Square
We are located on the corner of Euston Road and Melton Street, adjacent to the Euston station taxi rank.
- 2-minute walk from Euston station: mainline rail services
- 2-minute walk from Euston Square underground station: Circle line, Hammersmith & City line and Metropolitan line
- 2-minute walk from Euston underground station: Northern line and Victoria line
- 10-minute walk from Kings Cross St Pancras underground station: Circle line, Hammersmith & City line, Metropolitan line, Northern line, Piccadilly line
- 10-minute walk from St Pancras International station: East Midlands trains, International trains, southEastern High speed trains, Thameslink trains
- 10-12-minute walk from Kings Cross station: mainline rail services
Bus routes that pass our building, or serve Euston station bus station:
18, 30, 59, 73, 91, 205, 253, 390, 476
- Wheelchair access is via an alternative entrance which is located just around the corner and clearly signed from the main entrance.
- There is a buzzer at this entrance so even out of hours security can be contacted to open.
- Lift access to all floors.
- Accessible washrooms on all floors.
- Accessible study accommodation rooms on the 2nd and 3rd floors.
- Doors in public areas are fully suitable for wheelchair users. Those using other parts of the building may prefer assistance with some of the heavier doors.
- Concierge team available 7am to 11pm at reception to provide any assistance to visitors on arrival.
Hearing aid users
- For those who use hearing aids, induction loops are present at the main reception desk, in the auditorium and in the 5th floor event rooms.
Website and digital accessibility
How to provide feedback or make a suggestion
Effective feedback, both positive and negative, is important to us as it helps make important decisions about the products and services we provide.
If you have comments or feedback, please let us know. The best way to do this is to use our online feedback form. You should use the feedback form before making a formal complaint (see below).
Making a complaint
If you've had an issue which has not been resolved through the feedback and comments process, please see the guidance below.
If you have completed a feedback form and we have not been able to resolve the issue to your satisfaction, you can submit a formal complaint using our online complaints form. Once submitted, we will acknowledge receipt within 3 working days, and aim to investigate and send our full written response to you within 20 working days.
To help us investigate and resolve your complaint, please provide the following:
- Your name, date of birth, GMC/Membership number and address
- When your issue occurred
- A description of your complaint
- How you have been affected by this
- A contact number and email address
This will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issue.
Your contact details will help us to get hold of you if we need to discuss your complaint or require further information.
You can control the information you receive from the RCGP by updating your preferences in your MyRCGP account.
The information you provide in this form will be stored by the RCGP.
You will receive a response, so you know we have received your complaint. This will contain a reference number for your records and will help us find your information quickly should you need to contact us.
We may need to contact you to discuss your complaint and help resolve things quicker for you, to help us to do this please provide us with your up-to-date contact details including a phone number and email address. We will get in touch with our decision by phone, in writing, or by email.
We will get in touch with written communication no later than 10 working days of us receiving this form if we are still investigating your complaint, and then at regular intervals after that.
If we have still not been able to resolve your Formal Complaint to your satisfaction, you may have further recourse via external organisations depending on the nature of the complaint - for example the Charity Commission, HMRC or Information Commissioners Office.
Other types of complaint
We do not process complaints about doctors.
Contact the General Medical Council (GMC) to report concerns about a doctor, or the British Medical Association if you’re a doctor looking for advice on pay or employment issues.
For further information on what different organisation's do, see our who's who of GP training and registration.