As we know, demand and complexity in general practice are increasing, and practices are facing a widening gap between patient demand and the capacity available to meet that demand, while GP numbers have fallen over recent years. NHS England is supporting practices to move to the modern general practice model, through the GPIP programme. This includes hands-on practice level support delivered by the College and four other delivery partners.
Professor Kamila Hawthorne, Chair of the Royal College of GPs, said: "GPs and their teams are working under intense pressures to deliver care for their patients, so the College is looking forward to working with practices on the ground to deliver much needed support. We have years of experience through our successful Primary Care Development programme, which we can bring to help ensure delivery of this programme is successful for the future of general practice, and to help ensure the expertise of the GP profession is a key part of implementation."
GPIP has been pivotal in providing an encouraging platform to share ideas and nurture solutions to collective problems, providing much needed momentum to passionately move us forward to bring about much-needed change.” - Assistant Practice Manager
About Practice Level Support
Practice Level Support is a hands-on programme designed for practices who are committed to improving patient access, rationalising demand and navigating to the most appropriate care. This tailored support helps enhance patient experience, increase satisfaction, and reduce pressure on the practice team.
Delivered through weekly face-to-face in practice sessions, this approach empowers teams to plan and implement sustainable improvements, ensuring more efficient and effective patient care.
How to sign up
The programme will be delivered throughout 2025/26, with monthly sign-up opportunities.
The programme is funded by ICBs to support general practices in delivering modern general practice (MGP) and transformation.
For more information about the Practice Level Support offer, visit the NHS England website contact the Primary Care Development team.
To register for PLS, please contact your ICB directly.
“We are aware that our practice needed to improve its online journey, but to have some dedicated time to actually take a deep dive and look at all the different parts has been really helpful.” - Participating practice manager
For all resources and information
Thank you for your feedback. Your response will help improve this page.