As a trusted general practice consultancy partner, we work collaboratively with local teams to strengthen leadership, improve access, streamline processes and address workforce and workload pressures using practical, evidence-based approaches.
Our primary care consultancy support goes beyond day-to-day operational challenges, enabling lasting transformation that improves patient experience, optimises capacity and strengthens continuity of care. Through proven methods such as process mapping, workflow redesign and quality improvement, we deliver solutions that work in real-world general practice and support the reduction of health inequalities.
All PCD consultancy services are are peer led and driven by individuals with in-depth knowledge of primary care in a general practice environment. Services are tailored to local priorities and system needs, with a clear focus on measurable outcomes and long-term resilience. Whether you are planning service redesign, supporting practice sustainability or delivering change at scale, our experienced advisers can help.
Find out how we can support you and your practice.
Bespoke solutions and expert guidance
Our consultancy services deliver tailored support to help general practices optimise performance, improve patient experience, and build sustainable, resilient teams. Working closely with your practice, our experienced advisers; GPs and practice managers co-design practical, evidence-based improvements across key operational areas:
- Care navigation
- Demand and capacity management
- Workflow optimisation
- Workforce development
- Access pathways
- Operational resilience
- Leadership and change management
Our support helps address real-world challenges, helping practices streamline processes, improve appointment flow, reduce bottlenecks, and strengthen equitable access. We can help you embed sustainable quality improvement, to enhance efficiency, staff satisfaction, and patient outcomes.
Practices value the depth and relevance of our expertise:
“We had specific management system operation questions which we have never been able to resolve or receive support for. Their input into these areas has been invaluable.” – Senior Partner, Leicestershire
“[they] helped us to totally change our recall process.” – Practice Staff, Lancashire 2023
Here’s what practices say about our bespoke support:
“It was great to feel listened to and receive constructive feedback.” - Senior Partner, Pembrokeshire
“The day absolutely delivered everything we hoped it would!” – Practice Manager, Hampshire & Isle of Wight
“Very useful analysis of our strengths and gaps along with a detailed development plan. The team were non-judgemental, supportive and insightful.” – GP Partner, Leicestershire
Mediation and conflict resolution
We provide structured, empathetic support to help practices and PCNs manage and resolve conflict constructively. Delivered by multidisciplinary advisers—including GPs and practice managers—our approach fosters safe, balanced dialogue, rebuilds trust, and restores effective collaboration. By addressing issues early, we can help reduce disruption, prevent escalation, and strengthen team dynamics, helping practices maintain high-quality patient care and improve staff wellbeing.
Skills audits
Our skills audit service helps practices optimise workforce capacity and align skill mix with patient demand. Our advisers review current role utilisation, including ARRS-funded roles such as clinical pharmacists, paramedics, care coordinators, and health and wellbeing coaches, to identify opportunities to free up both GP and administrative time, improve patient flow, and enhance access. Delivered by trusted advisers, the service combines practical insight and evidence-based approaches to embed sustainable change and maximise the potential of your team.
Team building
Our team building programmes help strengthen collaboration, resilience, and productivity across primary care teams. Tailored sessions—delivered onsite or virtually—focus on communication, collective goal-setting, and problem-solving to create a more cohesive, supportive working environment. By improving teamwork, practices benefit from higher staff satisfaction, better retention, and a positive practice culture, directly enhancing patient care.
Coaching
Our professional coaching service provides confidential, tailored support for individuals and groups across primary care. Coaching creates a safe space for reflection, challenge, and goal setting, helping staff to grow in confidence, resilience, and self-awareness. Delivered by experienced coaches with strong primary care backgrounds, this service helps individuals take ownership of their actions, improve job satisfaction, and sustain their impact within the workforce.
Net Zero Hub
Our Net Zero hub provides free resources, including learning modules and a general practice decarbonisation guide, designed to help reduce carbon emissions, improve efficiency and identify cost savings. For more tailored support, our PCD team offers expert guidance to develop and implement realistic sustainability plans aligned with local and system priorities. We help practices turn environmental ambition into measurable action — strengthening resilience while contributing to primary care sustainability and improved patient outcomes.
Get in touch to learn more about Net Zero
Primary Care Network (PCN) support
Strengthening collaboration across your locality
Our support helps Primary Care Networks (PCNs) work more collaboratively, share best practice, and deliver improved, coordinated care across your locality. We can provide guidance on network development, leadership strengthening, and identifying opportunities for improvement, ensuring every member practice benefits from collective expertise and resources.
Our support enables PCNs to reduce duplication, pool resources, enhance teamwork, and improve patient outcomes through more consistent, coordinated care. By fostering shared learning and collaborative problem-solving, we help your network build long-term capability and resilience across your locality.
With experience of supporting PCNs, and facilitating multi-practice collaboration, our team of advisers bring practical insight, sector expertise, and trusted peer support. Commissioners and practices alike value our evidence-based approach to deliver measurable improvement and sustainable results.
Let us help your PCN combine resources, share good practice, and strengthen staff capability, driving lasting benefits for patients and practices across your network.
Find out how the PCD team can help
At-scale commissioning for system-wide improvement
Our at-scale commissioning service supports Primary Care Networks (PCNs), Integrated Care Boards (ICBs), Health Boards, and practice clusters to design and deliver comprehensive general practice improvement programmes. By working closely with system partners, we combine local insight with our extensive primary care expertise to develop tailored, evidence-based programmes that deliver sustainable, measurable impact.
Our support helps practices benefit from customised improvement initiatives aligned with local models of care and system priorities, strengthening resilience, capability, and continuity across general practice teams. Whether in England or the devolved nations, our advisers collaborate with local stakeholders to embed lasting improvements that meet both patient and organisational needs.
We are a trusted, GP-led organisation with a proven track record of delivering high-quality, evidence-based support at scale.
If you are leading a group of practices or PCNs considering an improvement programme, our at-scale support can help you deliver coordinated, practical improvements that benefit patients and staff across your system.
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