Patient online

To deliver the best possible care it is important to be able to offer a modern, convenient and responsive primary care service to patients, their families and carers. Online access for patients has been identified as a key aspect of a modern primary care system. Digital tools can help to improve the quality of care and support patients interested in self-care receive. The RCGP, in partnership with NHS England, is developing resources to help GPs and practice staff guide patients with long-term conditions in the use of digital tools to self-care .

Patient Online gives patients the option to make appointments, order repeat prescriptions (‘transactional services’) and now patients in England can request access to detailed coded record information in their GP records. This can be done using their computer, tablet or smartphone rather than having to phone or visit their practice. The RCGP, in partnership with NHS England, recognise the need to support GPs to implement online access within the mandated timeframes. A combination of guidance, support and e-Learning is available to help GPs and practices make the necessary changes.

Guidance

The Patient Online toolkit is currently undergoing revision; the updated version will be available by the end of February 2018. In the interim, guidance material is available on the topics listed below. This guidance has been produced in partnership with NHS England and is intended to support GP Practices offer online services.

Patient Online Getting Started Checklist [PDF]

This document contains guidance on the following topics:

  • Planning Patient Online
  • Learning about Patient Online
  • Team roles and training
  • Appointment and prescriptions
  • Record access
  • Signing up new patients
  • Promoting Patient Online
  • Patient information scheme
  • Proxy access
  • Monitoring Patient Online

Online Appointments and Prescriptions [PDF]

This document contains guidance on the following topics:

  • Why offer online transactional services?
  • Setting up online transactional services
  • Consider how you would like to run your online appointment system
  • Consider how you would like to run your online prescription service
  • Establish the roles and training needs of staff
  • Develop a clear protocol for registering new patients to the system
  • Promote patient online services to patients
  • Recognise and resolve barriers to the use of online services
  • Monitor the system for successes and problems
  • Monitor the system for successes and problems
  • Special circumstances
  • Proxy access
  • Safeguarding
  • Further Information and Resources

Patient Information for Online Access [PDF]

This document contains guidance on the following topics:

  • Promoting online access
  • Reasons why the practice may want to promote online access
  • Reasons that patients will like to have online access
  • Digital exclusion
  • Information for patients who apply for online access
  • Registration process for online access
  • Best use of online access
  • Access delegated to a proxy
  • Safe and responsible use of online access

Online Record Access [PDF]

This document contains guidance on the following topics:

  • Why offer online record access?
  • Getting started with online record access
  • Allocate practice team roles and provide training
  • Establish a protocol for registering new patients for record access
  • Consider the circumstances of each individual patient
  • Maintaining record data quality
  • Redacting sensitive data
  • Record checks before access is switched on
  • Refusing an individual patient online record access
  • Well informed patients
  • Managing complaints from patients
  • Special Circumstances
  • Full medical record access
  • Proxy access and safeguarding

Patient Online eLearning modules

There are a series of eLearning modules available via the RCGP eLearning website. These include courses on coercion, identity verification, proxy access, children & young people, overview and benefits protecting patients and practice and online access for clinical care. These modules have been developed in partnership with NHS England.

The guidance is available via the toolkit  and additional resources for practices and patients are available on the NHS England website .

The item has been added to your basket.

Continue shopping

Go to basket

This item is out of stock.

Continue shopping

The item is out of stock.

Yes Continue shopping

An error occured adding your item to the basket:

Continue shopping