Clinical Support Fellow

The RCGP is recruiting a clinical support fellow for the Patient Online Programme


  • From November 2017 to April 2018 

Time commitment and remuneration

  • 6 Sessions per month 


  • 6 Sessions per month, at £211 per session (1 session = 4 hours)


  • Annual allowance of up to £1250 per annum for travel and accommodation (funded by NHS England)

The Role

We are seeking to recruit a Clinical Support Fellow to work alongside Dr Ralph Sullivan, RCGP Clinical Champion for Patient Online. The role is not office-based but will require  regularly teleconference meetings and quarterly face-to-face meetings.   

The Patient Online project gives patients the option to make appointments, order repeat prescriptions (transactional services) and, in England, access to their GP record, including coded information or more. This can be done using their computer, tablet or smartphone rather than having to phone or visit their practice.

The RCGP is working in partnership with NHS England to update and extend practical guidance for GPs and practices who offer online services for patients. This new phase of work aims to expand the range of resources and support materials for practices. It will focus on how record access can help both patients with long-term conditions or during end of life care, and their carers as part of a person-centred approach to health and well-being. 

Existing RCGP guidance on the clinical use of Patient Online Access is available in the Patient Online Toolkit.

The Clinical Support Fellow will have experience of GP online services, either through supporting implementation or through advising patients how access them and experience of producing materials to support a range of audiences (for example, GP, nurses administrative staff, patients, carers). They will have an interest in person-centred approaches to the management of long-term conditions and using clinical records in the context of collaborative care and support planning. They will also have an interest in educating primary care audiences and raising awareness of best practice. The Clinical Support Fellow will use their knowledge in these areas to review existing material and resources, and oversee the production of new suite of multimedia resources. This will include a podcast, a webinar, two videos, a top tips document, delivery of a regional workshop event and sign-posting to relevant organisations and tools through the toolkit. The Clinical Support Fellow will also work with the project group to agree the toolkit format that effectively and clearly communicates the material outlined above. The resources will support patients from diagnosis to regular self-management using the Patient Online platform. 

Other duties will include engaging with the RCGP's person-centred care network, supporting Dr Sullivan in his role of Clinical Champion for Patent Online, attending project meetings when necessary and collaborating with the other Patient Online Clinical Support Fellow.  

How to apply

The RCGP aims to encourage and maintain the highest possible standards of patient care in general practice. We are looking to recruit a member of the RCGP who can work collaboratively to raise the profile and awareness of this work within both general practice and the wider primary care community with the aim of improving the quality of care and patient outcomes.

We would like to learn about your professional interest and experience of diabetes and how you would use the resources to support a person-centred approach to Patient Online in this clinical area. We would also like to understand your experience and knowledge of health informatics, in particular coding systems and data quality and why they are important to Patient Online.

Send your CV (no longer than 2 sides of A4) and a supporting statement (no longer than 2 sides of A4) to

  • Closing date: Monday 22 January 2017, 17:00
  • Interview date: To be confirmed

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