The Patient Satisfaction Questionnaire (PSQ) provides patient feedback on your empathy and relationship-building skills during consultations.
It is completed once in ST3 and it recommended you do this after the mid-way point of your time in ST3.
Patients are requested to complete the questionnaire after their consultation and are asked 9 questions. Each question has 5 options for them to choose from. It is worth familiarising yourself with the questions before starting the PSQ process.
You may have to remind patients to complete the questionnaire after their consultation and hand in the completed form before they leave the surgery as it can sometimes be a challenge to get sufficient responses.
How to complete the Patient Satisfaction Questionnaire
- Log into your Portfolio and click on ‘Patient Feedback’.
- Complete the self-assessment (this is the score that you would give yourself for each question).
- There are several ways to complete the assessment, either by sending the patient a link to complete the questionnaire online from your Portfolio or downloading the form and printing it off. We would recommend the form is sent electronically especially as so many consultations are now done over the telephone (it is acceptable to complete the assessment following telephone consultations in addition to face to face consulting).
- If you are planning on using paper copies of the questionnaire, give these to the receptionist to hand out to patients before they come to see you. If you do not have a receptionist to do this, then please look at alternative options. You should not be handing questionnaires to patients.
- The completed questionnaires should be handed back at reception or left in a sealed box in reception. The forms should not be handed to you.
- Once you have more than 34 responses, the data will need to be entered into the Portfolio. This should not be done by you. Please discuss this with your practice manager as usually an administrative member of staff will complete this on your behalf.
- Once more than 34 responses have been entered into your Portfolio, you will be able to close the PSQ.
- Your Educational Supervisor will receive a notification that the PSQ has been completed. They will review the results and comments and will add their own comments and feedback in the Portfolio.
- You should arrange a meeting to discuss the PSQ with your ES.
- If your scores are significantly below the average of your peers, then it would be appropriate to repeat the PSQ at a later date to demonstrate progress.
Download the form
Documents
Patient Satisfaction Questionnaire (PSQ) - FAQs