Moving into Management

One-day course

• Employment legislation that relates to recruitment of new staff (preparing to recruit, documentation, the rights of prospective employees, conducting interviews)
• Discrimination legislation
• Absence management
• Contracts of employment/statement of main particulars of employment
• Parents at work
• Discipline and dismissal.

Half-day course

• How money flows into the practice
  • The global sum
  • QoF
  • Enhanced services
  • Private income
  • Outside earnings
• How Partners are paid
  • Partnership shares
  • Capital accounts
•  Managing expenses in the practice
• Ensuring value for money

Half-day course

• Be a successful change manager
• Anticipate potential difficulties
• Stop the old methods and manage the impact of this
• Support the team through the messy middle stage
• Help the team to start doing things the new way
• Know the importance of celebrating quick wins

Half-day course

• Identify the qualities of a good leader
• Describe differing leadership styles
• Know the effects of differing leadership styles on the team
• Understand group processes
• Identify and understand team roles
• Know when your team needs 'team maintenance'.

Half-day course

• Identify passive behaviour
• Identify aggressive behaviour
• Identify assertive behaviour
• Express your feelings using assertive behaviour
• Plan for a difficult encounter and be sure what you want
• Give and receive feedback
• Get the outcome you want

Half-day course

• What appraisal is and what it is not
• Be prepared
• Making it easier
• Conducting an appraisal
• Giving feedback
• Raising difficult issues effectively
• Agreeing a plan

Half-day course

• How to differentiate between lack of competence and lack of application
• Managing poorly performing staff
• Planning for performance monitoring
• Holding performance monitoring hearings
• What to do if nothing improves
• Poor performance due to poor attendance

Half-day course

• Types of negotiation situation
• Core principles of negotiation
• Steps in a negotiation process
• Finding common ground
• Tactics