Person-Centred Care Network

We have appointed a Clinical Champion, a Clinical Support Fellow and seven Regional Clinical Leads to find out how person-centred care is making a difference across England. They are supported by an online Network of Champions open to clinicians passionate about delivering person-centred care in their practice and their region.

Person-Centred Care Network of Champions

This online network brings together GPs, primary care colleagues and people with lived experience across the four nations who share an enthusiasm for person-centred approaches to health and well-being. The network aims to:

• promote person-centred care approaches in members' own localities
• feed into national pieces of work (for example, through consultations) and be the RCGP's voice for person-centred care
• meet twice per year to plan strategy, and explore good work being carried out across the country to highlight through the project.

Find out more about the joining criteria for the person-centred care network of champions.

For further information, please contact innovation@rcgp.org.uk.

Person-Centred Care Regional Events

In the coming months, we will be holding seven regional events to bring together healthcare professionals with expertise and/or interest in person-centred care approaches.

These events will be advertised on this page and through the Network of Champions.

To register your interest in attending a regional event, please email innovation@rcgp.org.uk

Person-Centred Care Clinicians

• Ben Milton - Person-Centred Care Clinical Champion
• Anthony James - Person-Centred Care Clinical Support Fellow
• Gwyn Elias - Regional Clinical Lead, North East & Yorkshire
• Claire Baker - Regional Clinical Lead, North West
• Mohan Chandan - Regional Clinical Lead, Midlands
• Dean Dorsett - Regional Clinical Lead, East of England
• Mohan Sekeram - Regional Clinical Lead, London
• Richard Byng - Regional Clinical Lead, South West
• Ellen Fallows - Regional Clinical Lead, South East

Resources

The RCGP has collaborated with GPs, health professionals and the voluntary sector across the country to produce a number of resources for individuals and organisations interested in Person-Centred Care, including our Person-Centred Care Toolkit, training videos and more.

Person-Centred Care Training Videos

The RCGP Innovation team has worked closely with GPs, health professionals and the voluntary sector across the country to produce a series of training videos showing different models of Person-Centred Care, specifically through the lens of social prescribing. The videos are examples of challenges, positive experiences, and how to approach things from a person-centred, professional perspective and system perspective. 

• View our Person-Centred Care Training Videos

Case Studies

• Person-Centred Care Case Study 1: Julie's Patient Participation Groups
  Two events were held, bringing together patients, the local population and community/voluntary organisations.
  
  
• Person-Centred Care Case Study 2: Kay's Staff Training
  Reception staff asked patients about their presenting issues to ensure they would see the most appropriate person.
  
  
• Person-Centred Care Case Study 3: Mohan-pal's Extended Consultations
  Patients were offered a single forty-five minute appointment to support them to take charge of their problems.
  
  
• Person-Centred Care Case Study 4: Emily's Group Consultations
  Innovative group consultations were introduced to five surgeries in Croydon.
  
  
• Person-Centred Care Case Study 5: Sarah's Social Enterprise
  EHCAP aims to deliver Emotion Coaching training to the children and young people’s workforce across Somerset.
  
  
• Person-Centred Care Case Study 6: Katie's Two-Stage Approach
  After an initial appointment with a health care assistant, patients would see a GP or practice nurse for a collaborative care and support planning consultation.

Pathways

The RCGP has also examined clinical pathways for four of the clinical priority areas identified in the NHS Forward View, all of which are unified by their impact on individuals, communities and services. Diabetes, learning disabilities, cancer and mental health represent a large proportion of patient contacts in primary care, with individuals often having multimorbidity.

• Cancer Pathways
• Diabetes Pathways
• Learning Pathways
• Mental Health Pathways

Person-Centred Care Guidance

• Stepping Forward: Commissioning principles for collaborative care and support planning [PDF]   
• RCGP Responding to the needs of patients with multimorbidity: A vision for general practice
• Care Planning Improving the lives of People with Long Term Conditions summary[PDF]
• Collaborative Care and Support Planning: Ready to be a reality [PDF]
• Richmond Group of Charities Taskforce on Multiple Conditions

Associated Organisations

• NHS England
• Coalition for Collaborative Care
• The House of Care approach
• Health Foundation Knowledge Resource Centre
• National Voices Guide to Care and Support Planning

For further information, please contact personcentredcare@rcgp.org.uk