Urgent and emergency care

When people are ill out of surgery hours, they need a responsive service that will establish a prompt and accurate diagnosis. The quality and safety of care out of hours is therefore very important.


Urgent and emergency care clinical audit toolkit

We were commissioned by Department of Health to develop this toolkit to support Out of Hours (OOH) providers in delivering effective clinical audit.

The toolkit aims to provide:

  • practical guidance on the implementation of clinical audit in urgent and emergency care provider settings
  • a framework for assessing the quality of individual provider-patient interactions, conducted as either telephone or face to face consultations
  • exemplars that demonstrate how clinical audit contributes to the clinical governance and educational agendas and improves patient safety



There are additional examples of clinical audits in out of hours care.

Clinical audits in out of hours care

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