Patient Online

To deliver the best possible care it is important to be able to offer a modern, convenient and responsive primary care service to patients, their families and carers. Online access for patients has been identified as a key aspect of a modern primary care system. Digital tools can help to improve the quality of care and support patients interested in self-care receive. The RCGP, in partnership with NHS England, is developing resources to help GPs and practice staff guide patients with long-term conditions in the use of digital tools to self-care.

GP online services give patients the option to make appointments, order repeat prescriptions,‘transactional services’. Patients in England can now request access to detailed coded record information in their GP records using their computer, tablet or smartphone rather than having to phone or visit their practice. The RCGP, in partnership with NHS England, recognise the need to support GPs to implement online access within the mandated timeframes. A combination of guidance, support and e-Learning is available to help GPs and practices make the necessary changes.

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