Continuity of care resources


We will be holding two webinars for the wider community to share learning and best practice from the programme and project sites. 

Webinar 1: Tuesday 26 November 2019

Continuity of Care Webinar Part 1: The continuity landscape

Why are we discussing continuity? Is it relevant in a modern-day setting? Is it expected from patients? Does everyone need continuity?

What questions are we facing around continuity in modern general practice? 

Is there a theory of change for continuity or a logic model?

Continuity of Care Webinar Part 2: Practical tips

Five key tips on implementing or improving continuity of care!

Hear directly from project sites who want to share their very implementable continuity tips with you, including how to implement these changes without extra funding.

Continuity of Care Webinar Part 3: Evaluation and Measurement

The importance of looking at evidence-based policy and initial finding about what patients and healthcare professionals are saying about continuity.

How do you practically measure in your organisation? What are different measure of continuity (SLICC, UPC, etc), how can you implement them and how can you combine them?

What would we recommend if you wanted to do a baseline in your practice?

Webinar 2 will take place on Tuesday 8 December 2020 between 12:30pm - 1:30pm


Community of Practice: Continuity of Care in General Practice

Have you as a GP, health professional or a patient seen problems with the lack of continuity? Do you want to increase continuity in your GP practice?

For more information or to join our community please read our joining and community guidelines [PDF].

If you have any questions or want to join the network, please email at:


Patients who receive continuity of care in general practice have better health outcomes, higher satisfaction rates and the healthcare they receive is more cost effective . 

In 2011, the College published a 'Promoting Continuity of Care in General Practice' report demonstrating why continuity of care is important to general practice. The power of the therapeutic relationship between a clinician and a patient were considered and its importance in building trust, care and compassion were clear.

The RCGP's 'Continuity of care in modern day general practice' report published in 2016, expanded on this work. It asked whether continuity is still important in modern day practice and assessed how it can be delivered in the context of changing demographics, work patterns and models of care. In addition, the paper established key principles that general practice should adhere to, if continuity is to remain at the core of the primary care as it continues to evolve.

Following these two papers, we published our 'Fit for the Future' report in May 2019, setting out the RCGP’s vision for the future of general practice. The vision sets out that by 2030, while general practice will be operating at scale, the experience of care will not feel impersonal to patients. Continuity of care will remain a core value of general practice. GPs will still provide hands-on care and establish long-term, therapeutic relationships with patients, particularly with those with complex needs or multiple health conditions. Practice teams will work together to provide new forms of relational continuity – for example, between patients and micro-teams or named key workers – and all professionals involved in a patient’s care will be able to access their electronic care record.

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