Continuity of care resources

Explore this page for resources which will help you learn more about continuity and how to increase it in your practice, including webinars, guidelines and community support.

Continuity of Care Network

Have you as a GP, health professional or a patient seen problems with the lack of continuity? Do you want to increase continuity in your GP practice?

For more information or to join our community please read our joining and community guidelines (PDF, 538 KB).

If you have any questions or want to join the network, please email at:

Continuity of Care toolkit

Take a look at our Continuity of Care Toolkit which shares the learning and experiences from practices who have been improving their continuity over a two year period with support from the Health Foundation.

Based around 6 steps from setting out your ambition to implementation, the practices involved in bringing this resource Toolkit to you range from 35,000 to 45,000 patients, located in urban, rural, affluent or deprived areas. The result is a resource that can be tailored to your practice.

Including Five Steps to Improving Continuity of Care In the Modern Practice (originally published 2014, updated 2019.


Hear directly from projects sites that participated in the Health Foundation’s Increasing Continuity of Care in General Practice Programme.

In our first webinar, GPs and project managers spoke about the importance of continuity, five key tips for implementation, and the need for measurement and evaluation.

Part 1:Continuity landscape
Why are we discussing continuity? Is it relevant in a modern-day setting? Is it expected from patients? Does everyone need continuity? What questions are we facing around continuity in modern general practice?

Part 2: Five key tips on implementing or improving continuity of care 
How can you make improvements without extra funding?

Part 3: Evaluation and Measurement
The importance of looking at evidence-based policy and initial findings of what patients and healthcare professionals are saying about continuity. How do you practically measure in your organisation? What are different measures of continuity (SLICC, UPC, etc), how can you implement them and how can you combine them? What would we recommend if you wanted to do a baseline in your practice?

In our second webinar, we come back to the benefit of continuity and what project sites have learned about increasing continuity over the last 3 years.

Part 1: Evidence, benefits, tools, and case studies from One Care.
The One Care team recaps the evidence for continuity and the benefits for clinicians and patients and provides insights on the challenges, successes, and practical tools that can help you increase continuity.

Part 2: Pier Health's road to continuity, including a case study from Tudor Lodge. 
The Pier Health team discusses how continuity of care can help practices deliver high-quality personalised care more efficiently and effectively as well as reduce health inequalities.

Part 3: Q&A from our second webinar

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