Personalised care dealing with 50 per cent of GP appointments

Professor Helen Stokes-Lampard, Chair of RCGP Council

We know that people with multiple long-term conditions account for about 50% of all GP appointments but the current 10-minute GP consultation just doesn’t allow us enough time to effectively address all their health and well-being needs. Our person-centred care approach suggests ways to give people more choice and control in their lives by providing an approach that is appropriate to the individual's needs. A new RCGP video highlights this need and involves a conversation shift from asking 'what's the matter with you' to 'what matters to you'.

I emphasised the importance of this model of care in my recent RCGP Annual Conference keynote speech when I explained that I want to be able to deliver personalised care (Enid shaped care) to every one of my patients who needs it.

We are working closely with NHS England to support GPs and the wider primary care team to deliver person-centred care. The approach can reduce pressures on the primary care team and bring increased professional satisfaction to GPs. It empowers individuals to take an active role in managing their own health and well-being, working alongside the GP's medical expertise and that of other professionals. Next year our regional events will bring the voluntary and community sector together with primary care to look at how social prescribing can support patients and GPs.

As GPs we are uniquely placed to facilitate this more personalised approach and ensure individuals are receiving the care and support they need from primary care and community services. I do hope that you find the video useful.

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