About Person-Centred Care

The person-centred care approach gives people more choice and control in their lives by providing an approach that is appropriate to the individual's needs. It involves a conversation shift from asking 'what's the matter with you' to 'what matters to you'. It empowers patients to take an active role in managing their own health and well-being, working alongside the GP's medical expertise and that of other professionals. It provides a positive shift in power and decision making that enables people to have a voice, build knowledge, skills and confidence, and to be connected to each other and their communities.

Implementing person-centred care can also reduce pressures on the primary care team and bring increased professional satisfaction to GPs. By forming partnerships with the voluntary sector and local authorities and training staff to identify and support relevant patients, practices can learn to make the most out of appointments and drive forward an integrated approach to improving patient outcomes. This is particularly pertinent in areas of low income, as persons from lower socioeconomic backgrounds suffering from health inequalities can benefit the most from person-centred care. As the quality in primary care services improve, pressures on secondary care will reduce, with a decrease in emergency hospital admissions.

NHS England has developed the Comprehensive model of personalised care to outline the six approaches to delivering an all age, whole population approach to personalised care. Our definitions and standards document below provides an overview of each of these approaches. Delivering this model corresponds with the NHS Long Term Plan, which highlighted personalised care as one of the five major changes to the NHS service model. The Universal Personalised Care report lists 21 actions for rolling out personalised care across England in the next five years.

The RCGP is working with NHS England to provide networks, support and resources to GPs and primary care teams to help them to deliver person-centred care. We have appointed a Clinical Champion, Clinical Support Fellow and seven Regional Clinical Leads to find out how personalised care is making a difference across England. We have also created an online network of clinicians dedicated to championing person-centred care. Find out more about our Person-Centred Care Network.

As part of the Person-Centred Care activities with NHS England, CIRC is also undertaking a project ‘Exploring approaches to measure the use and impact of social prescribing’. This work is undertaken through the RCGP Research and Surveillance Centre (RCGP RSC), in collaboration with the University of Oxford. This project will be completed in July 2020, and outputs will start being published from Spring 2020, please revert back here and get in touch with research@rcgp.org.uk if you have any queries or want to get involved in the RCGP RSC.

Introduction to Person-Centred Care

Interested in finding out more about person-centred care? View our introductory resources below for more information.

To find out more, contact personcentredcare@rcgp.org.uk.


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