GPs still 'dealing with the fallout' of Capita failures, says College

Publication date: 17 May 2018

Responding to the National Audit Office's report into NHS England's management of its contract with Capita, Professor Helen Stokes-Lampard, Chair of the Royal College of GPs, said:

"This is a damning but fair account that highlights how NHS contracts have been awarded to private companies, such as Capita, for work that is substantially more complex than had been assumed, and that they have failed to deliver effectively as a result – with GPs, our teams and our patients suffering the consequences.

"The long list of failures made by Capita have been incredibly frustrating for GPs and our teams, and we are still dealing with the fallout - including a significant additional administrative burden - at a time when practices are already working under intense resource and workforce pressures.

"Some of these failings have led to trained healthcare professionals being unable to work in the NHS, at a time when general practice and the wider health service is crying out for people to deliver patient care. Other failures have involved mismanagement of tasks that might seem on the face of it to be low risk but can have serious consequences for our patients' safety if consistently completed inadequately.

"Moving forward, lessons must be learnt by the NHS, but also by companies bidding for NHS contracts who need to realise that by taking on this work, patient care and patient safety lies in their hands. Patient safety must always be the number one priority when awarding private companies contracts for any work in the health service."

Further Information

RCGP Press office: 020 3188 7633/7574/7575
Out of hours: 0203 188 7659

Notes to editor

The Royal College of General Practitioners is a network of more than 52,000 family doctors working to improve care for patients. We work to encourage and maintain the highest standards of general medical practice and act as the voice of GPs on education, training, research and clinical standards.

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