The Multi-Source Feedback (MSF)
The Multi-Source Feedback (MSF) tool is used to collect colleagues’ opinions on your clinical performance and professional behaviour. It provides data for reflection on your performance and self-evaluation. MSF is one of the tools used to collect evidence for your Trainee ePortfolio, as part of the Workplace Based Assessment component of the MRCGP exam.
How the Multi-Source Feedback (MSF) tool works
Preparing for the MSF
Agree dates to conduct the MSF with your trainer or supervisor, and set aside time discuss the feedback generated after the closing date.
Then select your respondents:
- in secondary care, five clinicians with different job titles
- in primary care, five clinicians (mainly GPs) and five non-clinicians
All respondents need to have observed you in the workplace.
Conducting the MSF
Provide respondents a letter explaining the MSF process and giving the closing date. Make sure your educational supervisor knows which colleagues you’ve asked to take part.
Respondents participate by clicking on ‘Assessment forms’ under the Trainee ePortfolio login box. Using the ticket code you’ve generated from your ePortfolio to indicate who they are providing feedback about, they provide grades on a seven point scale and enter comments in two free-text boxes.
Clinicians will answer both sections: non-clinicians just answer just the first section.
Using a variety of respondents
It’s good practice to get opinions from as many different colleagues as possible. This may be difficult in small practices, but try not to duplicate respondents across MSF cycles.
Checking MSF participation
Your educational supervisor will contact a sample of respondents to check that they did contribute to the MSF. Neither of you should have access to information connecting individuals with responses: responses are anonymous.
Using MSF feedback
Your educational supervisor will have access to the anonymised results once the MSF closes. Once authorised by the educational supervisor, the results will be available to you and your trainer through your Trainee ePortfolio.
You’ll then have a feedback interview and an opportunity to reflect on the results. You can record this discussion and the resulting action plan as a ‘professional conversation’ in your Trainee ePortfolio Learning Log.
When you use the MSF
You complete two cycles of MSF during ST1 and two cycles in ST3.
MSF form and guidance