EKU Frequently Asked Questions

 

  1. How do I access the Essential Knowledge Updates and Challenges?
  2. How much does it cost to access the Essential Knowledge Updates and Challenges?
  3. I have recently subscribed to the Essential Knowledge Updates programme but I am unable to log in?
  4. Who should I contact if I experience difficulties when logging in?
  5. How do I update my contact details and password?
  6. Is it possible to print evidence concerning my participation within the Essential Knowledge Updates?
  7. How do I print my certificate for the Essential Knowledge Challenge?
  8. Is it possible to transfer information from the Updates and Challenges to the RCGP ePortfolio?
  9. I am unable to access the latest Essential Knowledge Challenge, why is this?

FAQ letters with a mouse

 

1. How do I access the Essential Knowledge Updates and Challenges?

To access the Essential Knowledge Updates please visit the Online Learning Environment external link icon website and enter your RCGP registered email address and password.

 

2. How much does it cost to access the Essential Knowledge Updates and Challenges?

The Essential Knowledge Updates are FREE to all RCGP members, Associates, and AiTs as part of the College membership benefit package. Non RCGP members can purchase an annual Essential Knowledge Update Programme subscription (2 Updates and 2 Knowledge Challenges) for £79. To do so, please follow the steps below:

 

  1. Please register with the College here 
  2. Please subscribe to the EKU Programme through the RCGP Subscriptions website

 

Following a successful registration/subscription you will receive a confirmation email. Upon receiving this email please visit the Online Learning Environment website and enter your registered email address and password.

 

Free Taster of EKU

A free taster of EKU is available to all GPs. To access the taster of EKU please register with the College to obtain your log in details for the Online Learning Environment.

 

3. I have recently registered with the RCGP and subscribed to the Essential Knowledge Update Programme but I am unable to log in.

Following an online registration/subscription with the RCGP there is often a delay of up to 24 hours before access is granted to the Online Learning Environment. This is due to the transfer of information from one system to another.

 

4. Who should I contact if I experience difficulties when logging in?

Should you experience any difficulties when accessing the Online Learning Environment please contact the EKU Help Desk. Please note RCGP members are NOT required to register in order to access the Essential Knowledge Updates and Challenges. Please contact the EKU Help Desk to confirm your log in details.

 

5. How do I update my contact details and password?

RCGP members can update their contact details and password by logging into the Member's Area of the RCGP website. Please note, any amendments made to your contact details or password will take up to 24 hoursto become active; we therefore advise that you use your details and old password until the following day. Alternatively please contact the EKU Help Desk for assistance.

 

6. Is it possible to print evidence concerning my participation within the Essential Knowledge Updates?

To obtain information concerning your participation within the Updates please follow the steps below:

  • click on the Update in question
  • from the ‘Administration’ box on the top left hand side of the web page, select ‘Grades’
  • from the ‘choose and action’ drop down menu please select ‘User Report’

The webpage will then list your grades for the Self Assessments that you have completed.

 

7. How do I print my certificate for the Essential Knowledge Challenge?

Certificates are awarded for the Essential Knowledge Challenges only. If you complete a Challenge with a pass mark of 70% or more you will be provided with the option to print a certificate. If you have already completed one of the Challenges but have not yet printed the certificate please:

  • log on to the Online Learning Environment
  • navigate to the required Essential Knowledge Challenge
  • under the ‘Summary of your attempts’ section, click on ‘print certificate’

 

8. Is it possible to transfer information from the Updates and Challenges to the RCGP ePortfolio?

There is currently no direct transfer of information from the eLearning website to ePortfolio. This is a development that the College are currently working on and hope to have available to GPs in the near future. Each Essential Knowledge Challenge certificate however is available as a downloadable PDF; by selecting ‘File’ and ‘Save as’ you will be able to save a copy of your certificate which you can then manually upload onto your ePortfolio.

 

9. I am unable to access the latest Essential Knowledge Challenge, why is this?

Each Essential Knowledge Challenge is released 6 months after its associated Essential Knowledge Update. EKC 6 will be launched in April 2011. Essential Knowledge Challenge 4 and 5 however are currently available and can be accessed at through the Online Learning Environment.