Our courses

Choose from one of our face-to-face training courses, or contact us to develop a bespoke blended training programme to fit your budget and requirements.

Active signposting for practice leads

Half Day Introduction to Active Signposting for GPs and Practice Managers

This half day programme for lead GPs and practice managers provides a chance to consider some of the implications of introducing Active Signposting, and supports the process of change to embed signposting patients to external services.

Some practices may already be signposting patients internally (often referred to as 'receptionist triage'), many will not be signposting patients to external services and still more will be booking appointments in the traditional manner. For many GPs and practice managers the introduction of a new system at a time of pressure feels very challenging, even if the end result should be better patient access to the best service for their needs with a consequent reduction in pressure on GP appointments.

Delegates will leave the session with an outline action plan for introducing the systems in their practice as well as ideas for informing patients, monitoring effectiveness and audit.

 

Active signposting for practice champions

A one-day programme delivered with combined education and practical group exercises. This workshop can include a lunchtime meet and greet with local support and care providers so that delegates are better equipped and more confident in signposting patients to alternative care providers within their community, and thereby release time for care within their practice.

Training outcomes

  • Skills and confidence to deliver signposting
  • Understanding what signposting is for
  • Understand the receptionist's role in signposting
  • Understand the benefits to patients
  • Understand the benefits to the practice
  • Know what services are available for patients
  • Using effective communication strategies
  • The importance of patient safety and using protocols
  • The importance of record-keeping
  • Informing patients about what's changed

Content summary

  • Background to signposting and the changing role of receptionists
  • Impact of signposting
  • Sources of help; internal, external and local directory
  • Communicating with patients; risk, protocol, red-flag symptoms, confidentiality and data protection
  • Advertising the changes to patients
  • How to monitor and action plan for practices
  • Meet the provider

Management of clinical correspondence for practice leads

Half Day Management of Clinical Correspondence

This half day workshop for lead GPs and practice managers provides a chance to consider some of the implications of improved management of Clinical Correspondence.

The process of change involved in the Management of Clinical Correspondence into practices requires forethought and planning, not least because of the patient safety aspects associated with the systems. For many GPs and practice managers the introduction of a new system at a time of pressure feels very challenging, even if the end result should be better patient access to the best service for their needs with a consequent reduction in pressure on GP appointments. This will include quality improvement and patient safety audits and, importantly, how they will support and their responsibility for providing ongoing guidance for the non-clinical staff member.

Delegates will leave the session with an outline action plan for introducing the system in their practice as well as ideas for informing patients and monitoring its effectiveness.

 

Management of clinical correspondence for practice champions

This is a one-day training course designed to support practices with the introduction of a system of non-clinical staff managing clinical correspondence.

The programme is written from the point of view of the issues non-clinical staff will handle on a day-to-day basis, including issues of patient safety and the importance of protocols. Delegates will receive training in how to identify key elements in a clinical letter and what kind of action to take. The training will be very interactive. It will include group work and discussion looking at sample letters and consideration of what is safe, including the use of practice protocols and when to take further advice.

The training includes sample workflows and sample protocols for practice adaptation. The training does not include coding training.

Learning outcomes

  • Skills and confidence to effectively and safely manage clinical correspondence.
  • Understand what is clinical correspondence management.
  • Understand why clinical correspondence management is being introduced.
  • Understand the potential impact in the practice including benefits.
  • Understand their role in patient safety and clinical governance.
  • Understand what patient safety and clinical governance look like in practice.
  • Know how to read a clinical letter to pick out key information.
  • Know how to identify a letter which can be filed.
  • Know how to identify a letter which needs action.
  • Know how to identify elements in a letter which make it higher risk and how to react.
  • Know when to take further advice and from where.

Medical terminology

The course provides a basic understanding of the construction and meaning of medical terminology encountered on a daily basis.

Learning outcomes

  • How understanding medical terminology improves the quality of your work.
  • Breaking words down and putting them back together.
  • Anatomy and terminology of chronic diseases in the Quality and Outcomes Framework.

CQC preparation

This is a highly interactive one-day workshop which will provide you with an insight into the CQC changes that came into effective from November 2017. This is also an opportunity for you to reflect and learn from the experience of others.

Learning outcomes

  • Learning and sharing experience of practice inspections.
  • Understanding how CQC monitor, inspect and regulate NHS GP practices.
  • What to expect from inspections – how to be ready.
  • Understand changes to Key Lines of Enquiry (KLOE) and application to general practice.
  • Action plan.

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