Consultancy and support

Our national team of GPs, practice managers, practice nurses and pharmacists can be deployed to support your team with in-depth expertise and root cause analysis to diagnose where issues may lie and work with you to develop solutions.

Our team:

  • works with GPs to understand the issues within practices
  • provides a diagnostic report and supports practices to develop an action plan 
  • works with the practice team to prioritise and deliver the actions.

Our support is entirely bespoke and responsive to your needs, as an individual practice, group of practices working collaboratively or at-scale primary care organisation.

Our experts carry the combined insights of all the College's work in clinical and organisational design, the development of new models of care, quality improvement, informatics and curriculum development and assessment.


Targeted support

We can offer specific, time-bound interventions, which will be aligned with CQC themes – safe, effective, caring, responsive and well led – and will also provide a holistic review, looking at performance overall and identifying barriers to progress. Working with existing practice resources is a key component of the support and is vital in order that changes become embedded and sustainable.

Each targeted support intervention can be tailored to the needs of each practice but can include:

Workforce / capacity issues

  • Workforce analysis / scoping
  • Optimising skills mix
  • Demand management / improving access
  • Recruitment / succession planning
  • Supporting working at scale – particularly mergers.

Finances

  • Financial health checks – reviewing income generation and expenditure 
  • Contingency planning 
  • Developing a business case.

Premises

  • Supporting practice negotiations around new or existing premises
  • Optimising use of premises.

    Organisation and leadership

    • Developing leadership skills
    • Training and development including active signposting, clinical correspondence, practice manager masterclasses and Moving into Management modules
    • Optimising work streams including reviewing back office functions / GP administration
    • Supporting change management
    • Improving governance arrangements
    • Supporting Board development in at-scale organisations.

    Communication

    • Improving patient experience
    • Improving team working - coaching and mentoring individuals and teams
    • Running practice away days
    • Improving collaborative working and developing peer support
    • Conflict resolution
    • Providing advocacy with external organisations.

      The RCGP continues to offer support to practices placed in special measures. In addition, our new consultancy and support programme offers tailored advice and support to any practice that feels they would benefit from our services. The services being provided include a focus on strengthening leadership, enhancing practice communication internally and externally, workforce and capacity issues, finances, premises and supporting collaborative working.

      Working with existing practice resources is a key component of the support and is vital in order that changes become embedded and sustainable.

      We already have an excellent track record in supporting practices in difficulty through the NHS England endorsed Peer Support Programme [PDF] for practices placed in special measures. Since 2014 our national team of 80 clinicians, practice managers, practice nurses and pharmacists have worked with over 200 practices, driving improvement and supporting development for the future.

      Find out how we can help you develop your primary care team(s) with a solution tailored to your budget.
      Get in touch


      Feedback from practices benefiting from RCGP support


      "I believe we have the best practice manager in the RCGP support team. Thanks very much for your unbounded energy and support to our small team, you brought hope and clarity in troubled times… The value of your service could not be repaid in money."

      "Thank you for a comprehensive feedback report, which will help us to improve quality of care for our patients and continue to maintain the high standards of care…RCGP helped to formulate a structure of leadership in the practice… The skills we learned from the RCGP team did not only help us achieve the desired ratings but will also help us to provide best care to our patients on a regular basis."

      "Very valuable session-networking at it's best."

      "Lots of pointers to take back to practice."

      "The assurance that we are all dealing with the same problems its not just us."

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