Survey Launched for Practices - Improving Access, Responding to
Patients
15th September
2009
The RCGP and BMA have launched a survey to
gauge current levels of access and responsiveness within GP
practices.
Aimed at GPs and practice managers, the survey
asks for information about plans within practices to improve access
and responsiveness, and areas in which additional support would be
welcome.
The survey will be used to inform a series of
events intended to support practices, and comes in the wake of a
‘how-to’ guide launched on 2nd July 2009. ‘Improving access,
responding to patients – a ‘how-to’ guide for practices’
draws together existing good practice from the NHS to produce a
single source document for all GP practices.
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The guide is structured around 9 areas;
1.
Understanding demand
2.
Managing and meeting demand
3. The
practice environment
4.
Telephony
5.
Patient-focused services
6.
Understanding your community
7.
Communications
8. Patient
engagement
9.
Successful change
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Within each area, a number of tools or
techniques are described, following a similar structure; short
summary, benefits, drawbacks, costs, step by step guide, case
study.
For more information about the guide
visit the Practice
Management Network website or
click here to download the full
document.