RCGP statement on 0844 telephone lines
08.08.08
Maureen Baker, Honorary Secretary of the Royal College of GPs
said:
“Individual GP surgeries need to decide
whether this will make them more efficient in dealing with patient
queries and patients should always be consulted before new systems
are implemented and given prior warning of any call charges.
“GP surgeries should not be installing
telephone systems to generate income but if any profits are made,
these should be discussed with patients and perhaps ploughed back
into patient services."
Ends.
For more information please contact
the RCGP press office 020 7344 3135/3136/3137/3129 or
email press@rcgp.org.uk