RCGP response to GP patient survey results

Publication date: 03 July 2014

Professor Nigel Mathers, Honorary Secretary of the Royal College of GPs, has responded to the results of NHS England's GP patient survey, published today.

He said:

"We are encouraged and relieved that patients are continuing to be highly satisfied with the care and services provided by their GPs at a time when general practice is heaving under unprecedented workloads and plummeting funding.

“GPs are still the most trusted professionals in the NHS and today’s results are a tribute to the hard work and dedication of GPs across England. It will mean a lot to our members that this recognition comes from the people who matter most – our patients.

“However, we are very concerned that some patients are finding it difficult to make a GP appointment when they want one.  Every patient should be able to see their GP when they need to, and it is especially worrying that some patients did not manage to get an appointment at all.

“Over 90% of NHS patient contacts are managed in general practice – for just 8.39% of the NHS budget, the lowest share on record

“There are 40m more consultations a year than there were five years ago and GPs are routinely working 11 hours a day and seeing between 40 and 60 patients a day to try and cope with the demand.

“General practice is the most cost-effective way of providing NHS care and today’s results prove how important GPs and their teams are to patients.

“We hope politicians take note and act on our calls for general practice to receive 11% of the NHS budget by 2017. This would allow us to recruit more GPs and offer more services and appointments for patients, so that we are able to give them the care that they need and deserve, when they want it.”

Further Information

RCGP Press office - 020 3188 7574/7575/7581
Out of hours: 0203 188 7659

Notes to editor

The Royal College of General Practitioners is a network of more than 49,000 family doctors working to improve care for patients. We work to encourage and maintain the highest standards of general medical practice and act as the voice of GPs on education, training, research and clinical standards.

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