FAQ - Complaints and compliments
Unhappy or having something nice to say?
Complaints
We take all complaints very seriously and will always accept
them as an aid towards bringing our service up to satisfactory
standards. In all instances complaints should be addressed in the
first instance to the staff, team or department providing the
service, support or product.
Should you not be satisfied with the resolution, your complaint
can be escalated to the RCGP senior management team or the
responsible College officer.
For complaints concerning your membership, please
contact membership services team who will be be happy to
assist and resolve any issues.
Compliments
Just as poor performance needs criticising, being informed of
good performance and services is also very important to us. Please
let us know if a service we provide or a particular member of staff
impresses you, as we can use their example to train other staff
members.
You can also tell us what you would like to see more of by
emailing initiatives@rcgp.org.uk