Practice Manager Training Day 2018

Date24 October 2018
Duration1 day
Start Time09:30
End Time16:30
TypeClassroom based
AudiencePractice manager



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Leadership and management skills

Welcome, format for the day and objectives, Identifying your own management style,  Developing leadership skills, Predictive vs. reactive management, Practical problem solving 

Motivation at work

What is team cement, Understanding team personalities, Motivation against the odds, Theories of motivation, Keeping myself motivated, How to motivate staff

Appraisal skills and techniques

Staff appraisal—what is it and why do it? Poor performance, Writing good appraisal objectives, Situational responsiveness, The appraisal process

Conflict management

Dealing with conflict, Conflict resolution, Dealing with difficult people

Feedback and reflective learning

VenueGlasgow Pond Hotel, Great Western Road, Glasgow, Glasgow, G12 0XP
Maximum capacity42
Phone0141 337 3268
ContactDiana Lints
Faculty/DepartmentWest of Scotland Faculty

Course programme

09.00      Registration and coffee

09.30      Leadership and management skills

10.55      Coffee break

11.10      Motivation at work

12.30      Lunch

13.30      Appraisal skills and techniques

14.45      Afternoon break

15.00      Conflict management

16.15      Feedback and reflected learning

16.30      Close


  • Accommodation
  • Lunch
  • Parking
  • Refreshments
  • Wi-fi


Dr Val McGarrell of Prima Linea Training Associates

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