Avoid Harm and Reduce Your Risk Day

Date13 February 2018
Duration1 day
Start Time09:00
End Time16:30
AudienceGP, GP Trainee, GP Trainer or educator, First5



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Whilst we endeavour to provide a 'gold standard' service to all course participants, if you are registering less than 72 hours before the start of the event, you should be aware that some materials may not be readily available on the day and we may contact you with regards to catering arrangements.

Medico-legal actions against GPs are rising in frequency and, as part of our internal governance, MDDUS conduct ongoing analysis on member claims, complaints, and GMC cases to understand the most common and serious risks to which GPs are exposed.  Over three quarters of negligence claims against GPs arise from failed or delayed diagnosis, or failures arising from repeat prescribing systems. 

Over an interactive morning, delegates will learn more about why claims occur,  what features of professional practice can assist in providing a robust defence if appropriate, and explore ways in which known risk can be mitigated.  Anonymised case studies will be used to highlight risks and assist delegates in exploring how their own practice can be improved to reduce the risk of patient harm.

In the afternoon, the focus will be on understanding the recurrent and emerging pitfalls leading to GMC complaints, including the management of patient complaints, communication with patients, use of chaperones and the personal and practice use of social media.

A portion of the time will also be spent examining key areas of risk in confidentiality  and emerging information governance risks related to advancements in technology, as these are two of most frequent  topics on which MDDUS are contacted for advice.



VenueLorton Vale, Cockermouth, Cumbria, CA13 9TH
Maximum capacity25
ContactLinda Thorogood
Faculty/DepartmentCumbria Faculty

Course programme


09:00     Registration and Coffee

09:30     Welcome and Introduction

09:45     Negligence Claims

               MDDUS analysis of GP claims identifies the common causes from which negligence claims arise.  This session will introduce delegates to negligence claims,

              how and why they arise and consider how they can best be defended.

10.15     Avoiding missed and delayed diagnosis

               Contributing to two thirds of negligence claims, delayed or missed diagnosis is the biggest risk area for GPs.  This session will focus on the common causes, 

               including mismanagement of  results and failures in referral, and will use case studies to consider how some of the commonly occurring risks can be

               mitigated in practice.

11:30     Avoiding risk in prescribing

               Risks associated with managing prescribing account for up to 15%of negligence claims each year. 

              This session explores the common pitfalls and how to mitigate these risks.

12:30     Lunch

13:30     Avoiding GMC complaints

              Analysis of GMC complits against GPs identify some additional risk areas including use of chaperones, personal and practice use of social media and the

              management of patient complaints. Using case studies, this session will explore the most common reasons for referral o he GMC and will provide advice

              on how to minimise these risks. 

15:15     Essential in confidentiality and information governance

               This session will review frequently asked questions from GPs in relation to confidentiality, and will introduce emerging information governance risks,

              along with advice on how to plan for these.

16:25     Plenary

16:30     Close


Please not:  Programme may be subject to small changes

Certificate of attendance will be sent to all delegates after feedback is completed.  A link will be sent to you,  to link to the survey monkey site for completion of feedback.



  • Accommodation
  • Lunch
  • Parking
  • Refreshments
  • Wi-fi


LIZ PRICE  is a senior risk adviser at MDDUS and leads development of their online and face to face risk education services. Liz works closely with the MDDUS advisory teams to analyse and understand key trends n medico-legal risk associated with patient complaints and negligence claims, as well as staying up to date with the latest professional guidance.  This knowledge and  insight is channelled into the broad range of practical resources designed to help GPs and practice managers identify and minimise risk in their own organisations.


ALAN FRAME joined MDDUS in March 2009 as a risk adviser following a varied career that included a number of years working as a police officer and as a psychiatric nurse. He later moved into NHS clinical risk management and gained a postgraduate certificate in clinical risk management and claims handling.  He has also worked extensively as a consultant in the management of work related violence and underwent training in the areas of security and community safety, and public sector counter terrorism.

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