RCGP Learning

Consulting Skills Courses

This image is the RCGP Accreditation Kitemark logo for quality assuranceRegister now for an RCGP course to develop your GP consulting skills. No matter what your career stage, we provide courses for all GPs and trainees looking to develop their consultation skills and build confidence when interacting with patients, either in the surgery or remotely.

Our courses include:

Telephone Consultation Skills

Are you worried about doing telephone triage or perhaps you’re already experienced in this high risk area and want to brush up on your skills?

This course provides a real understanding of how to manage the risks involved in telephone consultations and the benefits this work can bring when practised effectively. The courses is entirely practical and will give you tools and techniques to handle telephone consultations.

You will leave armed with real-world solutions to managing everyday calls and the more challenging demands whether you are new to telephone triage and consultations or already working in out of hours services, for example. The course is suitable for all GPs (qualified and practicing and AiTs/newly qualified).

  • Understand the purpose of telephone consultations and triage.
  • Provide knowledge and awareness for carrying out appropriate, cost effective and safe triage.
  • Improve confidence in telephone triage.
  • Develop an awareness of the communication and questioning skills require.
  • Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the  most appropriate outcome.
  • Explore legal issues of telephone triage including confidentiality, documentation and safety netting.

CSA for Trainers

This popular one day course is specifically designed for GP trainers and training programme directors to help you guide your registrars through the MRCGP CSA exam. The course takes place at the College's CSA examination centre in London. You will gain an understanding of the CSA and meet some of the examiners.

The day covers: CSA Introduction, what it involves, helping your registrar prepare, mock circuit, small groups to observe two ‘dummy’ cases in rotation (facilitated discussion follows), and aims to answer the following frequently asked questions:

  • What will my registrars go through on the day?
  • What does the new assessment centre look like?
  • What are the examiners really looking for?
  • What should I be doing to best prepare my trainee?
  • Who is likely to struggle with the exam, and how can they be helped?

The course will be interactive with plenty of opportunity for discussion, and question and answer sessions. Active participation is encouraged!

Consulting in a Nutshell

This interactive masterclass with Roger Neighbour, well-known author of The Inner Consultation and The Inner Physician, will be of great benefit no matter what stage you have reached in your career. Suitable for GP trainees trying to get the hang of confident and efficient consulting in order to prepare for the CSA exam, newly qualified GPs trying to reconcile what they've been taught about the consultation with the realities of a busy working life, or experienced GPs wanting to refresh their skills.

You will learn a simple but effective approach to structuring the consultation, together with three key skills which will help you navigate through almost any situation. Roger uses a mix of presentation, discussion, video case examples, written materials and non-threatening exercises to ensure that the day is enjoyable, relevant and useful.

 

All courses held at RCGP, 30 Euston Square, London NW1 2FB. Select a course below for full details and registration...

Showing 1 to 4 events of 4 found


Consulting in a Nutshell by Roger Neighbour

Consulting in a Nutshell by Roger Neighbour

Start date18/10/2018
Duration7 hours
LocationLondon

Telephone Consultations and Triage Skills Training

Are you worried about doing telephone triage or perhaps you're already experienced in this high risk area and want to brush up on your skills? This RCGP Accredited course will provide you with a real understanding of how to manage the risks involved in telephone consultations and the benefits this work can bring when practised effectively. This day is entirely practical and will give you tools and techniques to best handle telephone consultations.

Start date06/11/2018
Duration7 hours 30 minutes
LocationLondon

MRCGP CSA for Trainers

MRCGP CSA For Trainers

Start date20/11/2018
Duration7 hours
LocationLondon

Telephone Consultations and Triage Skills Training

Are you worried about doing telephone triage or perhaps you're already experienced in this high risk area and want to brush up on your skills? This RCGP Accredited course will provide you with a real understanding of how to manage the risks involved in telephone consultations and the benefits this work can bring when practised effectively. This day is entirely practical and will give you tools and techniques to best handle telephone consultations.

Start date07/12/2018
Duration7 hours 30 minutes
LocationLondon

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