Telephone Consultations and Triage Skills Training

Date29 May 2018
Duration1 day
Start Time09:00
End Time16:30
TypeClassroom based
AudienceGP, GP Trainee, GP Trainer or educator, First5, Practice manager, Practice nurse
RCGP Accredited



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Whilst we endeavour to provide a 'gold standard' service to all course participants, if you are registering less than 72 hours before the start of the event, you should be aware that some materials may not be readily available on the day and we may contact you with regards to catering arrangements.

You will leave armed with real-world solutions to managing every day calls and the more challenging demands whether you are new to telephone triage and consultations or already working in out of hours services for example. The course is suitable for all GPs (qualified and practicing and AiTs/Newly qualified).

•   Understand the purpose of telephone consultations and triage
•   Provide knowledge and awareness for carrying out appropriate, cost effective and safe triage
•   Improve confidence in telephone triage
•   Develop an awareness of the communication and questioning skills require
•   Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the  most appropriate outcome
•   Explore legal issues of telephone triage including confidentiality, documentation and safety netting
Venue30 Euston Square, London, NW1 2FB
Maximum capacity24
Phone020 3188 7658
ContactRCGP Central College, Conferences & Courses Team


  • Hearing Loop
  • Lunch
  • Refreshments
  • Wi-fi


Sally-Anne Pygall 

Sally-Anne has worked at a senior level in both the NHS and private sector and within General Practice and Out of Hours care provision. Her experience of this subspecialty is extensive and she is passionate about telephone health care, as there are immense risks for the patient, the clinician and the organisation. Her practical and interactive style make this a vibrant and thought provoking course.

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