RCGP Wales Receptionist Training Days October 2008

Supporting Receptionist in General Practice

One Day Practical Training Event

Due to the success of last years receptionist training programme, RCGP Wales are pleased to announce 2 more dates

Topics Include

• The importance of GP reception
• Identifying and managing risk at reception
• Where are the risky areas?
• The medical terminology maze
• Risks in confidentiality
• Dealing with aggression
• Keeping yourself safe

For further information, programme flyer and booking form please use the following link
Receptionist Training Form

Please use the following link to the webpage to find out more about this exciting initiative and look at last years event. Please contact Lesley Hills, Project Manager if you have any questions lhills@rcgp.org.uk or telephone 029 2050 2516

Don't miss out on this exciting course, places are limited so book early to avoid disapointment!

RCGP Wales Receptionist Training Event 2007

GP Receptionist Training Programme October 2007

RCGP Wales, in collaboration with RCGP NI ran two ‘GP Receptionist Training Programmes’ in South East and South West Wales during October 2007. A total of 93 Receptionists took part in the training.

The programme is designed to enhance the skills required and which are implicit in the role of the practice receptionist.  The needs which have driven this programme have been identified by a wide range of general practice staff and from GPs themselves. The skills which are shared during the programme relate directly to The NHS Knowledge and Skills Framework (NHS KSF) and the Development  Review

Both days were very busy and lots of information was given to the receptionists. 
The agenda included: managing risk at reception, confidentiality issues, dealing with aggression and customer care. There was plenty of interactive group work where the receptionists were set case studies to work on.

Comments and feedback from delegates from both events demonstrated  that each event was extremely successful.
Candidates felt that they would take on the advice given from the trainers and use it in their daily routines.

Quotes:

Day was a great success; Enjoyable; Well organised and beneficial to the receptionists; Excellent Course thoroughly enjoyed and will take a lot from it; I will pass information onto colleagues; Valuable information gained.

Further training days are planned.  For more information about this training programme please contact Lesley Hills on 029 2050 4516 or email lhills@rcgp.org.uk

Course Organisers/Speakers, Dr Val Fiddis Manager, RCGP Northern Ireland

 and Nuala Foley Initiatives Co-ordinator, RCGP NI