Top Tips for New Reviewers

• Check practice number and phone number prior to visit
• Know where you are going
• Agree timetable well in advance, make sure it is suitable for the visit
• Consider distance when organising visits
• Confirm number of people attending and the team member's names
• Find out about room availability
• Read the evidence-preparation, this is essential
• Know the manual
• Ensure that each reviewer has all the evidence
• Indicate to the practice that pre-work has been done
• Ensure that the purpose of the visit is made clear to the practice, it is supportive not Payment Verification
• Print a blank report before visit
• Ensure all reviewers are aware of thie roles
• Be alert to existing practice problems
• Advance contact with the practice is essential

Visit

• Appearance - smart and professional
• Be punctual and polite
• Be friendly, flexible and approachable - remember you are a visitor
• Introductions are important - put staff at ease by introducing yourself to all
• Explain the process for the day
• Be aware of individual knowledge base
• Be open minded and honest but sensitive to circumstances
• Appreciate apprehension
• Listen carefully
• Timekeeping essential both in punctuality and sticking to the timetable
• Always have a team approach
• Don't be afraid to ask stupid questions
• Make sure there is a receptionist available for notes review
• Make notes during interviews (with permission) and keep until after the report is finalised
• Remember to identify areas of good practice
• If afternoon visit and practice closes for lunch make sure you can get in!
• Accurate feedback/report should hold no surprises
• Thank practice for effort and hospitality

Post visit

• If uncertain of the outcome of the visit contact the PCO
• Explain post visit communication
• All reviewers should input to report and write up as soon as possible