Frequently Asked Questions
General
Purchasing
General
Q01. What does PEP eKit offer?
A01. CARE measure Online:
- Allows you to get instant
feedback on your results.
- Gives
you feedback on your patients' view of your consultations in a
format that is suitable for GP Appraisal.
- Easy
data entry and time management due to the auto-save
mechanisms.
- Calculate your individual mean score
automatically
- Has a
peer review facility which gives you the option to compare your
score with other GPs across the UK.
- Gives
you a detailed report with breakdown of performance.
- Send you an automatic
email with your RCGP and EPASS accredited certificate to keep for your
own record.
Q02.
What do I need to access CARE measure?
A02. A computer with internet
access, your username and password.
Q03.
How do I access PEP eKit?
A03. Visit
http://www.caremeasure.org.uk/
If you would like to purchase the kit please register within the
blue box on the right-hand side.
Q04.
Do I have to download CARE measure?
A04. No, CARE
measure was designed as an online interactive learning tool.
It can be accessed at any time from any computer.
Q05. How many patient questionnaires
should I enter in CARE measure??
A05. 50
Q06.
What happen if I am called away on business and close CARE
measure down?
A06. CARE
measure automatically saves your record to the point you have
been working in.
Q07.
Can I have a copy of my certificate to save on my
computer?
A07. Yes, once you have completed
your CARE measure you will be able to download and save your RCGP
and EPASS accredited certificate.
Q08.
Can I restart CARE measure as many time as I want?
A08. No, purchase only allows one
use of CARE measure.
Q09.
Is their any online help?
A09. Yes, visit
www.caremeasure.org.uk//help.aspx
or contact us directly at
jsuter@rcgp-scotland.org.uk
or on 0131 260 6812
Purchasing
Q10. How do I purchase CARE
measure?
A10. Visit
http://www.caremeasure.org.uk/,
register within the right hand blue box and follow the purchase
instructions within the tool. Alternatively download the order
form from the 'How to Purchase?' section and send it back to us
with payment.
Q11. What are the differences between the single
purchase and multi purchase option?
A11. The single purchase option
enables you to purchase a single immediate access to CARE measure
using only your credit or debit card; whereas the multi purchase
option enables you to purchase block of five activations.
Q12. How much does CARE
measure cost?
A12. Single activation:
- RCGP Member: £30
- RCGP Non-Member: £35
Block of five
activations:
- RCGP Member: £120
- RCGP Non-Member: £140
Q13. Do I get a discount if I have already
purchased PEP eKit?
A13. Yes, a 10% discount is
available
Q14. Can I get a refund if I do not like the
product?
A14. Before purchasing PEP eKit
please read the RCGP Scotland's
Terms
and Conditions for PEP eKit which clearly states that it
is a 'business to business' transaction therefore we will not
consider any request for refunds.
Q15. I have purchased PEP eKit multi user. Will
my registrars be able to see my CARE measure?
A15. No, your CARE measure is protected by your unique CARE
measure password that you choose while activating your code.
Q16. Is your payment section
secure?
A16. Yes, we use a company called
'SECPay', which is one of the UK's leading internet payment
providers, for all our transactions. For further information visit
http://www.secpay.com/
Q17. Can I have a receipt for my
purchase?
A17. Yes, when
purchasing CARE measure online, an automated receipt is
emailed to the address stated at registration. If purchasing CARE
measure by post, please request for a receipt when sending in your
order form.
Q18. Can I be invoiced for the purchase of CARE
measure?
A18. Yes, please send us your
order form and a covering letter with invoice details.
Q19. Who do I contact in the first instance if I
have a problem with my CARE measure?
A19. Contact us directly by
emailing
jsuter@rcgp-scotland.org.uk
or by calling us on 0131 260 6812