Quality Improvement and patient services

Bill Taylor, Clinical Lead for LSHTM/RCGP 'Improving general practice services and patient care' project

'Not another survey request!' you may shout. However, completing this one will genuinely be important for you and the RCGP.

We need your help in shaping the support we give to members and their teams in improving further the services they provide to their patients. GPs already provide an excellent service to their patients under severe pressures but there may be room for improvement in certain areas. Also, there may be a possibility to work more efficiently.

The survey will identify examples of the approaches and methods used by general practices to develop and improve their patient services; what helps and hinders practices from improving services; your priorities for the future; and how GPs can be supported to provide high quality care and services for their patients over the coming years.

The enablers and barriers to improving services need to be explored so that we can promote the enablers and help overcome the barriers.

The study is funded by the Health Foundation and is being carried out jointly by the London School of Hygiene and Tropical Medicine (LSHTM) and the RCGP. The questionnaire was designed using interviews with GPs, practice managers and prominent national figures in all four countries of the UK. All RCGP members have been emailed with a request to complete the short survey. Practice mangers are also being contacted, by letter.

About the project

More information on the project can be found on the London School of Hygiene & Tropical Medicine website.

This is an opportunity to have your say and everyone's views are important. We would like to ensure the results reflect the views of all GPs, whether you work in England, Northern Ireland, Scotland or Wales; your list size is 2,000 or 20,000; or you are a rural or an urban practice. The findings from this survey can then be used by the RCGP and others to provide training and support for GPs and other general practice staff.

Your answers are strictly confidential. No-one at the RCGP or outside the immediate LSHTM research team will know that you have taken part or will be able to identify your individual responses. All survey results will be analysed and reported anonymously, so that no individual or practice can be identified.

RCGP members will receive an email titled 'Improving General Practice Services' from Bob Erens with your survey link enclosed. Please follow that to complete the survey. This should only take 15 minutes to complete. We really do appreciate you taking time out of your very busy day to help us improve patient services.

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