Person-Centred Care

The RCGP is working with NHS England to support GPs and primary care teams deliver person-centred care. The person-centred care approach can reduce pressures on the primary care team and bring increased professional satisfaction to GPs. It empowers individuals to take an active role in managing their own health and well-being, working alongside the GP’s medical expertise and that of other professionals. 

People with multiple long-term conditions account for about 50% of all GP appointments but the current 10-minute GP consultation doesn’t allow enough time to effectively address all health and well-being issues. The person-centred care approach gives people more choice and control in their lives by providing an approach that is appropriate to the individual’s needs. It involves a conversation shift from asking ‘what’s the matter with you’ to ‘what matters to you’. The importance of this model of care was emphasized at the RCGP Annual Conference’s keynote speech by RCGP Chair, Helen Stokes-Lampard in October 2017.

Collaborative Care and Support Planning

The purpose of collaborative care and support planning is to make the interactions between people with long-term conditions and the clinical team more effective, by changing the doctor-patient consultation into a doctor-person partnership which is underpinned by shared decision-making. This supports people with long-term conditions to develop and increase their knowledge, skills and confidence in managing their own health. This project is funded by the Health Foundation and NHS England. 

Integrated Personal Commissioning 

This is a nationally-led, locally delivered programme that is supporting healthcare empowerment and the better integration of services across health, social care, and the voluntary and community sector. Its aims are to develop a supportive network of champions for GPs and practice staff, and provide learning resources for primary care teams.

Person-Centre Care Network of Champions

This online network brings together GPs, primary care colleagues and people with lived experience who share an enthusiasm for person-centred approaches to health and well-being. The network aims to:

  • promote person-centred care approaches in members’ own localities
  • feed into national pieces of work (e.g. through consultations) and be the RCGP’s voice for person-centred care
  • meet twice per year to plan strategy, and explore good work being carried out across the country to highlight through the project.

Our Resources

For further information, please contact personcentredcare@rcgp.org.uk

 

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