Digital download FAQ

We have provided a useful list of Frequently asked questions to help you download and access digital publications purchased from our website.

You will find help on downloading publications in different formats that can be read on eReaders, tablets and mobile devices. 

What devices can I read your products on?

ePub

This format can be read on most eReaders, except the Kindle. ePub can be read on Mac and PC desktops, smartphones (including iPhones, Android phones, Blackberry and Windows phones) and tablets (including iPad, iPod touch, and tablets that run on Android and Windows operating systems).

Before you download an ePub file, please create an Adobe ID. You will need to download and install Adobe Digital Editions to read our publications using the ePub format.

Download Adobe ID: http://www.adobe.com/uk/products/digital-editions/download.html

Mobi

This format is specifically tailored for Kindle, and can only be read using this platform. You can either use a Kindle device to do this, or download the Kindle app onto your device to enable access. Please check the app is available on the device you are using before downloading any mobi files.

Kindle: How do I download and read files on a Kindle?

  • Using your computer’s internet browser, or clicking the link in your email, navigate to your 'Order history' on the RCGP website.
  • Click 'Download' next to the title in the order (the file type must be mobi for the Kindle to recognise it).
  • Open your computer’s 'Downloads' folder to locate the eBook you downloaded. It can be identified by it’s ISBN or title.
  • Connect your Kindle to your computer and locate the Kindle. On a Mac, it should appear on the desktop. Windows users should look for it in the 'My Computer' folder.
  • Open the Kindle file on your computer. There will be two folders inside, one is named 'Documents'.
  • Copy the downloaded file to the Kindle 'Documents' folder. This can be done either by dragging it across, or cutting and pasting the file.

Eject the Kindle from the computer. When you switch on the Kindle, the new eBook should appear at the top of the home screen.

Non Kindle: How do I download and read resources on a non Kindle eReader?

  • Using your computer’s internet browser, or clicking on the link in your email, navigate to your 'Order history' on the RCGP website.
  • Click 'Download' next to the title in the order (the file type must be ePub for the eReader to recognise it).
  • Open your computer’s 'Downloads' folder and locate the eBook you downloaded. It can be identified by it’s ISBN or title.
  • Connect your eReader to your computer and locate it. On a Mac, it should appear on the desktop. Windows users should look for it in their 'My Computer' folder.
  • Open the eReader file on your computer. Locate the 'Documents' folder.
  • Copy the downloaded file to the eReader’s 'Documents' folder. This can be done either by dragging it across, or cutting and pasting the file.

Eject the eReader from the computer. When you switch on the eReader, the new eBook should appear at the top of the home screen

Kindle: How do I download and read on a smartphone or tablet?

For Kindle:

  • Download the free Kindle app.
  • The first time you open this app, you may be required to enter your Kindle log in details, so the app can access your Kindle library and verify you.
  • Navigate to your 'Order history' on the RCGP website, by using your device's internet connection, or by clicking on the link in your email.
  • Click Download next to the title in the order.
  • If you are given options for the app to open it in, select the Kindle app.

The eBook should open in the app automatically.

ePub: How do I download and read ePub on a smartphone or tablet?

For ePub:

  • Download an ePub reader app; we recommend Bluefire reader or Overdrive Media Console, which are both free.
  • The first time you open these apps, you may be required to enter your Adobe ID details.
  • Navigate to your 'Order history' on the RCGP website, by using your device's internet connection, or by clicking on the link in your email.
  • Click 'Download' next to the title in your order.
  • If you are given options for the app to open it in, select either Bluefire or Overdrive Media Console.

The eBook should open in the app automatically.

Why do I have to check out even if I have a free item?

Our downloads must go through the checkout process because we need to keep records on which country they were purchased in.

Why do I need Adobe ID?

Adobe ID is required for eBooks that have Adobe Digital Rights Management (DRM) on them.

DRM prevents books from being copied or pirated. Your Adobe ID will authorise six different devices, such as eReaders, tablets, laptops, desktops and smartphones.

The Adobe ID is the way your device will identify you as being permitted to read the downloads you have purchased.

You can download Adobe ID from the Adobe Digital Editions website: http://www.adobe.com/uk/products/digital-editions/download.html

I forgot my Adobe ID login details, what do I do?

Your Adobe username or ID will always be the email associated with the account.

You can request a new password from Adobe.com if you have forgotten it, the method to reset it will be sent to your registered email address.

Can I give an eBook as a gift?

Currently, our eBooks are not available to gift to other people.

How long is my download available for?

Your download will be available for you to access for six months, from the date of purchase, after this time the download button will be removed.

Troubleshooting for Kindle

The Amazon website has a wide range of troubleshooting advice and How To guides if you are having problems using your Kindle.

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