Frequently Asked Questions
If you are having difficulty with any of the features, this page will help guide you. |
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I’ve logged in as a member but I didn’t get my 10% discountAs long as you have logged into the RCGP website as a member, your 10% discount will automatically be calculated when adding books to your cart.
If your discount is not displayed, it means you are not logged in. If this problem persists, please contact the College's Webmaster: webmaster@rcgp.org.uk or call 020 7581 3232. |
I’ve added the wrong items to my cart - how can I edit my shopping cart?To edit the entire contents of your shopping cart, click the ‘Edit Cart’ link either on the left-hand menu or top-right navigation bar. Clicking the UPDATE icon will save any changes you make here. |
I can’t seem to loginRCGP members can login to the online bookstore by clicking ‘Member Login’ on the left-hand menu. You will automatically be returned to the online bookstore. If you cannot remember your login details, they can be found on your membership card or by calling the College's Membership Office. |
I can’t enter my credit card detailsOur checkout and payment pages are held on a secure server so you can be assured of security. This is emphasised by the 'golden padlock' at the bottom of the screen where you can see details of our security certificate.
If you cannot enter card details, you can select the payment method ‘please call me for payment details’. We shall then contact you for payment before processing your order. |
